We will be here for Christmas… Oh yes we will!
We understand that many of our audiences will have lots of questions about how it’s going to work, so we’ve gathered together some answers to the most common queries we’ve had.
How do I book tickets for the Christmas season?
Tickets can be purchased online at norwichtheatre.org or by calling our Box Office on 01603 630 000 (Mon-Fri, 10am-6pm).
To allow for social distancing, seating capacity has been reduced from 1,300 to approx. 400. Tickets are only available in fixed groups of 1, 2, 3, 4, 5 and 6 as each group needs to be socially distanced from other ticket holders in line with government guidance. All tickets within a particular group must be purchased by one booker. However, on selected shows and depending on availability, the fixed group size may change and unsold single seats or pairs may be purchased over the phone or in person via our Box Office.
Will I be able to buy tickets on the door?
We are exploring options for opening our Box Office during December but this is subject to government guidance so we recommend all tickets are pre-bought online or via Box Office.
What safety measures will be in place when I visit the theatre this Christmas?
All performances will be presented in compliance with the latest Government’s guidance and regulations. Specific control measures, which will be reviewed regularly, will be in place to mitigate the risk of the spread of Coronavirus. These will include:
- Anyone who has displayed COVID-19 symptoms in the 10 days prior to the event / activity they have purchased tickets for is asked not to attend. Please check the latest Government’s Coronavirus advice.
- Only ticketholders will be admitted to the Theatre Royal building.
- All ticket holders will be issued with e-tickets prior to the performance, which can be printed at home or shown on your mobile device on arrival. This will also allow for NHS Track & Trace.
- Ticket holders will be asked to arrive at the theatre no more than 60mins prior to the performance with their group (or social ‘bubble’), and head for the entrance as printed on their e-ticket and queue in a socially distanced manner, ensuring at least 2m between parties.
- The four designated entrances are:
- Theatre Street Stalls or Circle Left (Front of the Theatre)
- Chantry Road Stalls or Circle Right (Rear of the Theatre near Chantry Place / CHANTRY PLACE (Formally known as INTU Chapelfield)
- All visitors are strongly recommended to wear face coverings at all times unless they are exempt, for a government definition see here.
- The highest possible cleaning standards within our building will be maintained during the run and in particular disinfecting contact surfaces and seats between performances.
- Hand-sanitising stations will be made available on all floors.
- Visitors are encouraged to use contactless payments where possible.
My child is under 3 can they sit on my lap?
Lap seats for under 3s are available as normal when you book. However, the party size cannot exceed six, including any babes in arms. Social distancing between bubbles should be maintained at all times.
What time should I arrive at the theatre?
We advise that you arrive no earlier than 60mins before the show start time. We will be encouraging customers to form an orderly, socially distanced, queue at their designated entrance and take their seats as soon as possible after their arrival.
Can I buy a drink at the bar before the show?
We recommend you pre-purchase your drinks together with your tickets either online or over the phone (your order will be ready for collection on arrival). There will also be an opportunity to buy drinks as you enter the auditorium from our kiosk points. In line with government guidance, customers must be seated when consuming drinks so we recommend that you take a seat in the auditorium before consuming your drinks.
Will Prelude Restaurant be open for pre-show meals before going to see the show?
Our restaurant Prelude will not be offering meals during the current season.
What if I get ill with COVID, have symptoms or where I live is in lockdown before the show, will I get a refund?
Tickets are exchangeable but not refundable. If you are unable to attend an event, you can exchange your ticket for a different date within the run or get a credit note for future events. More details can be found on our Terms & Conditions.
What happens if the national lockdown is extended or the show is cancelled?
In the event of a show/performance being cancelled, ticket holders will be offered an exchange, credit note or refund for the face value of the ticket(s) purchased.