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The group of performers from A Right Royal Christmas

A Right Royal Christmas Book with Confidence FAQs

We understand that many of our audiences will have lots of questions about how our A Right Royal Christmas Season is going to work, so we’ve gathered together some answers to the most common queries we’ve had.

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We will be here for Christmas… Oh yes we will!

We understand that many of our audiences will have lots of questions about how it’s going to work, so we’ve gathered together some answers to the most common queries we’ve had.

How do I book tickets for the Christmas season?

Tickets can be purchased online at norwichtheatre.org or by calling our Box Office on 01603 630 000 (Mon-Fri, 10am-6pm).

To allow for social distancing, seating capacity has been reduced from 1,300 to approx. 400. Tickets are only available in fixed groups of 1, 2, 3, 4, 5 and 6 as each group needs to be socially distanced from other ticket holders in line with government guidance. All tickets within a particular group must be purchased by one booker. However, on selected shows and depending on availability, the fixed group size may change and unsold single seats or pairs may be purchased over the phone or in person via our Box Office.

Will I be able to buy tickets on the door?

We are exploring options for opening our Box Office during December but this is subject to government guidance so we recommend all tickets are pre-bought online or via Box Office.

What safety measures will be in place when I visit the theatre this Christmas?

All performances will be presented in compliance with the latest Government’s guidance and regulations. Specific control measures, which will be reviewed regularly, will be in place to mitigate the risk of the spread of Coronavirus. These will include:

  • Anyone who has displayed COVID-19 symptoms in the 10 days prior to the event / activity they have purchased tickets for is asked not to attend. Please check the latest Government’s Coronavirus advice.
  • Only ticketholders will be admitted to the Theatre Royal building.
  • All ticket holders will be issued with e-tickets prior to the performance, which can be printed at home or shown on your mobile device on arrival. This will also allow for NHS Track & Trace.
  • Ticket holders will be asked to arrive at the theatre no more than 60mins prior to the performance with their group (or social ‘bubble’), and head for the entrance as printed on their e-ticket and queue in a socially distanced manner, ensuring at least 2m between parties.
  • The four designated entrances are:
  • Theatre Street Stalls or Circle Left (Front of the Theatre)
  • Chantry Road Stalls or Circle Right (Rear of the Theatre near Chantry Place / CHANTRY PLACE (Formally known as INTU Chapelfield)
  • All visitors must wear a face coverings at all times unless they are exempt, for a government definition see here.
  • The highest possible cleaning standards within our building will be maintained during the run and in particular disinfecting contact surfaces and seats between performances.
  • Hand-sanitising stations will be made available on all floors.
  • Visitors are encouraged to use contactless payments where possible.

My child is under 3 can they sit on my lap?

Lap seats for under 3s are available as normal when you book. However, the party size cannot exceed six, including any babes in arms. Social distancing between bubbles should be maintained at all times.

What time should I arrive at the theatre?

We advise that you arrive no earlier than 60mins before the show start time. We will be encouraging customers to form an orderly, socially distanced, queue at their designated entrance and take their seats as soon as possible after their arrival.

Can I buy a drink at the bar before the show?

We recommend you pre-purchase your drinks together with your tickets either online or over the phone (your order will be ready for collection on arrival). There will also be an opportunity to buy drinks as you enter the auditorium from our kiosk points. In line with government guidance, customers must be seated when consuming drinks so we recommend that you take a seat in the auditorium before consuming your drinks.

Will Prelude Restaurant be open for pre-show meals before going to see the show?

Our restaurant Prelude will not be offering meals during the current season.

What if I get ill with COVID, have symptoms or where I live is in lockdown before the show, will I get a refund?

Tickets are exchangeable but not refundable. If you are unable to attend an event, you can exchange your ticket for a different date within the run or get a credit note for future events. More details can be found on our Terms & Conditions.

What happens if the national lockdown is extended or the show is cancelled?

In the event of a show/performance being cancelled, ticket holders will be offered an exchange, credit note or refund for the face value of the ticket(s) purchased.

How are you making A Right Royal Christmas COVID-safe for cast and technical crew this year?

We are doing everything possible to protect our cast, technical crew and staff during this Christmas season. We are following the current Government advice and theatre industry specific guidelines and are constantly reviewing and adapting our plans whenever needed.

How can the casts rehearse or perform together on stage?

Each of the three shows that make up A Right Royal Christmas function as individual companies. Each of these companies have their own internal set of procedures in terms of keeping them safe and COVID-secure. When in the building, the companies from each of the three shows will use different areas backstage to avoid cross company contact. Rehearsals and performances have all also been planned to avoid cross company contact. Common touch surfaces for all companies will be cleaned and sanitised between shows.

Face coverings will be worn at all times when working in close proximity to others backstage except for during an actual public performance and except for those unable to wear a face covering for health reasons or where impractical or unsafe due to the nature of the work activity.

Cast members are not permitted to pass into the FOH areas and public and wider staff access to the backstage areas is also strictly controlled.

How will technical crew and other staff operate?

Our staff and technical crew will follow the strict protocols that we have implemented based on the Government advice on how to make the workplace COVID-secure. These measures are followed in all areas including: auditorium, rehearsal spaces, backstage and offices. Everyone is required to fill out a health declaration form stating that they have no symptoms and have not been in contact with anyone who tested positive within the last 14 days. Everyone is required, where possible, to socially distance from each other and face coverings are to be worn at all times when close proximity working is unavoidable unless people are eating, drinking or exempt for health reasons. The auditorium and other spaces have daily deep cleans and there is extra cleaning throughout the day. Individuals hand sanitisers have been issued to all those working backstage and sanitiser units are also available in every room and protective screens are in place where required in communal areas.