Commercial & Visitor Services
Hospitality Supervisor
The Hospitality Supervisor will ensure the smooth running of operations in all our Commercial areas. Assisting the Commercial Operations Manager and directing the Hospitality team each day in our Bars, Restaurant, Café and Events, the role will deliver a first-class experience in all our Commercial activities in our buildings and events.
Main Purpose of the Role
- To assist Commercial Operations Manager in the smooth day to day running of all Norwich Theatre commercial areas- Restaurant, Bars, Café, Playhouse, roving sales and Events
- To ensure Customer care and standards of service in all areas are of the highest level and meet the standards set by the Head of Commercial
- Provide supervision and guidance for the Hospitality team
About You
You will have recent relevant experience in a busy Hospitality or leisure environment, ideally with experience of working and supervising in a Restaurant and bar environment. A knowledge of EPOS till systems and cash handling, together with a people and customer focus will be key. The successful candidate will have experience of providing outstanding customer service and an eye for detail.
We Offer
A good salary, 25 days holiday (pro-rata), plus public holidays, plus your birthday off, together with an inclusive culture focused on wellbeing and happiness. We have a commitment to personal and professional development, discounts on a range of on food, drink and theatre tickets and access to My Discounts, employee discount scheme, offering savings on retail, gyms, travel, utilities and more
Please see the attached for full job description.
Closing date: 25th January 2026
Interview dates : Week commencing 26th January 2026
Visitor Services: Safety and Security Supervisor
As a key member of our front of house team, Safety & Security Supervisors will play an important role in both the safety and security of our buildings and the people using them and the overall visitor welcome and experience.
While on shift you will be greeting customers and helping to look after them during their visit. In the event of an incident or emergency you will support the Visitor Services Duty Manager to follow procedures and ensure the safety of our guests.
Covering both Front and Back of House areas, you will be vigilant to any safety or security risks and follow best practice and Norwich Theatre procedures to de-escalate and resolve any issues that arise.
About you
With excellent customer skills and a natural welcoming and professional manner, you will have experience in a customer facing role involving safety and security and be used to working with the general public and resolving conflicts.
This role will require you to hold a valid Security Industry Authority (SIA) licence, however we will provide training and funding to enable you to obtain this if you do not currently hold it.
We offer
A good salary, 25 days holiday (pro-rata), plus public holidays and your birthday off, together with an inclusive culture focused on wellbeing and happiness. We have a commitment to personal and professional development, discounts on a range of food, drink and theatre tickets and access to My Discounts, an employee discount scheme offering savings on retail, gyms, travel, utilities and more.
Closing Date: Wednesday 21st January 2026
Interviews: Week commencing 26th January 2026