Commercial & Visitor Services
Hospitality Assistant
Main Purpose of the Role
- To ensure Customer care and standards of service in all areas are of the highest level and meet the standards set by the Head of Commercial
- To assist the Hospitality Supervisors and team in the smooth running of all commercial activities
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To help maximise sales potential across commercial area
Main Duties and Responsibilities
- To be an effective team member, sustaining a positive and friendly manner
- To work on a rota basis in all areas of the Commercial operation including bars, restaurant, cafe, roving sales and events delivery
- Working with all teams across our venues to meet the needs of the business and deliver the best customer experience for all guests and visitors through first class service and attention to detail
- Ensure the highest standards of food and beverage service that meet our customers and Norwich Theatre’s expectations
- Be proactive and anticipate Visitors needs wherever possible
- Assist with emergency situations including evacuation as required by Management
- On a rota basis assist with stock distribution following manual handling guidelines
- Ensure all operational areas are kept clean, tidy and always well presented
- Assist with opening and closing of commercial areas as required