Commercial & Visitor Services
Full-Time Hospitality Supervisor
Hours: 37.5 hours per week, working across Monday to Sunday, mornings, daytime and evenings
About the role
The Hospitality Supervisor will ensure the smooth running of operations in all our Commercial areas. Assisting the Commercial Operations Manager and directing the Hospitality team each day in our Bars, Restaurant, Café and Events, the role will deliver a first-class experience in all our Commercial activities in our buildings and events.
Main Purpose of the Role
- To assist Commercial Operations Manager in the smooth day to day running of all Norwich Theatre commercial areas- Restaurant, Bars, Café, Playhouse, roving sales and Events
- To ensure Customer care and standards of service in all areas are of the highest level and meet the standards set by the Head of Commercial
- Provide supervision and guidance for the Hospitality team
About You
You will have recent relevant experience in a busy Hospitality or leisure environment, ideally with experience of working and supervising in a Restaurant and bar environment. A knowledge of EPOS till systems and cash handling, together with a people and customer focus will be key. The successful candidate will have experience of providing outstanding customer service and an eye for detail.
We Offer
A good salary, 25 days holiday (pro-rata), plus public holidays, plus your birthday off, together with an inclusive culture focused on wellbeing and happiness. We have a commitment to personal and professional development, discounts on a range of on food, drink and theatre tickets and access to My Discounts, employee discount scheme, offering savings on retail, gyms, travel, utilities and more
Closing date: 8 March 2026
Interviews will take place week commencing 9th March 2026
Business Development and Events Manager
Hours: 37.5 hours per week, working across Monday to Sunday, mornings, daytime and evenings
About the role
The Business Development and Events Manager (BDEM) leads in developing and maintaining a profitable customer base across all commercial income streams. Working with the Head of Commercial the role will drive our ambitions and is responsible for growth through commercial events, programme advertisement, and will play are large part in supporting the commercial team to develop sales strategies for theatre goers.
Main Purpose of the Role
- Develop a strategic framework to further develop events business across all areas within Norwich Theatre.
- Broaden our corporate relationships whilst maintaining existing professional relationships working closely with corporate partnership’s role.
- Be the main point of contact for key stakeholders both internally and externally for commercial relationships.
- Further develop Norwich Theatre profile through networking and hosted events.
- To constantly develop and explore areas of commercial growth within Norwich theatre, driving footfall in our commercial areas and spend per head.
- Work closely with the Head of Commercial in supporting revenue and growth of the business
About you
You will have recent relevant experience in event management, managing a corporate client base, and membership scheme. A proven track record of identifying new business opportunities and developing new relationships to promote the organisation. Experience in a sales role within a hospitality environment, ideally experience of working in the charitable sector (not for profit organisation) and have an interest in the arts.
We Offer
A good salary, 25 days holiday (pro-rata), plus public holidays, plus your birthday off, together with an inclusive culture focused on wellbeing and happiness. We have a commitment to personal and professional development, discounts on a range of on food, drink and theatre tickets and access to My Discounts, employee discount scheme, offering savings on retail, gyms, travel, utilities and more.
Please see the attached for full job description.
Closing date: 14 March 2026
Interviews will take place week Friday 27th March 2026