Commercial & Visitor Services
Hospitality Supervisor (Full Time)
The Hospitality Supervisor will ensure the smooth running of operations in all our Commercial areas. Assisting the Commercial Operations Manager and directing the Hospitality team each day in our Bars, Restaurant, Café and Events, the role will deliver a first-class experience in all our Commercial activities in our buildings and events.
Main Purpose of the Role
- To assist Commercial Operations Manager in the smooth day to day running of all Norwich Theatre commercial areas- Restaurant, Bars, Café, Playhouse, roving sales and Events
- To ensure Customer care and standards of service in all areas are of the highest level and meet the standards set by the Head of Commercial
- Provide supervision and guidance for the Hospitality team
About You
You will have recent relevant experience in a busy Hospitality or leisure environment, ideally with experience of working and supervising in a Restaurant and bar environment. A knowledge of EPOS till systems and cash handling, together with a people and customer focus will be key. The successful candidate will have experience of providing outstanding customer service and an eye for detail.
We Offer
A good salary, 25 days holiday (pro-rata), plus public holidays, plus your birthday off, together with an inclusive culture focused on wellbeing and happiness. We have a commitment to personal and professional development, discounts on a range of on food, drink and theatre tickets and access to My Discounts, employee discount scheme, offering savings on retail, gyms, travel, utilities and more
Hours: 37.5 hours per week, working across Monday to Sunday, mornings, daytime and evenings
Closing date 12th October 2025
Interview dates W/C 13th October 2025
Hospitality Supervisor (Part Time)
The Hospitality Supervisor will ensure the smooth running of operations in all our Commercial areas. Assisting the Commercial Operations Manager and directing the Hospitality team each day in our Bars, Restaurant, Café and Events, the role will deliver a first-class experience in all our Commercial activities in our buildings and events.
Main Purpose of the Role
- To assist Commercial Operations Manager in the smooth day to day running of all Norwich Theatre commercial areas- Restaurant, Bars, Café, Playhouse, roving sales and Events
- To ensure Customer care and standards of service in all areas are of the highest level and meet the standards set by the Head of Commercial
- Provide supervision and guidance for the Hospitality team
About You
You will have recent relevant experience in a busy Hospitality or leisure environment, ideally with experience of working and supervising in a Restaurant and bar environment. A knowledge of EPOS till systems and cash handling, together with a people and customer focus will be key. The successful candidate will have experience of providing outstanding customer service and an eye for detail.
We Offer
A good salary, 25 days holiday (pro-rata), plus public holidays, plus your birthday off, together with an inclusive culture focused on wellbeing and happiness. We have a commitment to personal and professional development, discounts on a range of on food, drink and theatre tickets and access to My Discounts, employee discount scheme, offering savings on retail, gyms, travel, utilities and more
Hours: 30 hours per week, working across Monday to Sunday, mornings, daytime and evenings
Closing date 12th October 2025
Interview dates W/C 13th October 2025
Kitchen Porter
Main Purpose of the Role
To assist the Head Chef and the kitchen team to achieve the highest standards of food production and customer satisfaction by maintaining the kitchens and restaurant area at the highest cleanliness and sanitary standards whilst working effectively with other colleagues, kitchen and other areas within the organisation.
Main Duties and Responsibilities
- Cleaning and washing of dishes and kitchen equipment during preparation time and whilst on service
- General maintenance and cleaning of the kitchen areas
- Disposing of Bins and cardboard
- Aiding the kitchen brigade in cleaning kitchen equipment such as ovens and fridges
- Responsible for the day to day running of any section given
- Assist the kitchen team in preparation of vegetables if needed
- Assist with daily ordering, informing the senior chef on duty of requirements