Skip to main content

Booking information


Anyone with COVID-19 symptoms or a positive test result should stay at home and self-isolate immediately. If you have symptoms of COVID-19, you should arrange to take a PCR test as soon as possible, even if you’ve had one or more doses of a COVID-19 vaccine. This is in line with the Government’s Coronavirus advice.

What safety measures will be in place when I visit the theatre this Christmas?

All performances will be presented in compliance with the latest Government’s guidance and regulations to mitigate the risk of the spread of Coronavirus.

The auditorium doors will now open an hour ahead of the show starting to provide more time and space for audience members to take their seats and avoid any congestion in our front of house spaces.

We are also creating more space front of house at Norwich Theatre Royal by repurposing our Prelude restaurant from Boxing Day as an extended bar area for audiences to enjoy their drinks and refreshments before the show and during the interval. Hot food is still available from the Long Bar buffet.

Our cloakroom for coats and bags will remain closed and we are asking audiences to plan ahead and where possible limit the number of bags and clothing taken into the auditorium.

In addition, in line with the latest advice from the Government for people to be as safe as possible to limit the spread of Covid-19, we are now also advising visitors and customers to take a lateral flow test before visiting. There will be no requirement to show proof of results, but we encourage this to help keep everyone safe. Anyone who tests positive should not come, and instead speak to the Box Office as soon as possible.

Face masks for customers and visitors, except those under the age of 11 or who are medically exempt, are now mandatory at all times in the theatre, including in the auditorium, except when eating or drinking. All of our staff will continue to wear masks at all times. Other measures in place include hand sanitisers, enhanced cleaning, air purifiers and the auditorium misting system.

Our pantomime casts and crews are ‘bubbled’, and backstage the theatre, is zoned to keep performers, crew and audiences safe.

Do I need to wear a mask?

Masks are now mandatory for customers and visitors, except those under the age of 11 or who are medically exempt. This applies at all times in all our buildings, including in the auditorium, the Playhouse Bar and Café Royal, except when eating or drinking. All of our staff will also continue to wear masks in public areas.

Are you going to be checking COVID passports?

We are not required to implement vaccine passport checks as the updated measures currently only apply to unseated indoor venues with more than 500 people.

Is the box office still open to buy tickets?

The box office is still open to buy tickets in person. Tickets can also be purchased online at or over the phone at 01603 630 000.

Are food and drink available?

Our bars, cafe and restaurant will be open as usual, so there is no change to your theatre experience.

What if I get ill with COVID-19 or have symptoms, will I get a refund?

Tickets are exchangeable but not refundable. If you are unable to attend an event, you can exchange your ticket for a different date within the run or get a credit note for future events. More details can be found on our Terms & Conditions.

What happens if a show is cancelled?

In the event of a show/performance or other activity being cancelled, ticket holders will be refunded the face value of the ticket(s) purchased.

These guidelines will be updated regularly to comply with the latest Government’s guidance and regulations.

How to book

Booking online is the quickest and easiest route to booking your tickets. However, you can also book your tickets by phone or in person at our Box Office, which is situated in the foyer.

Do you have a question about making a booking for a show at Norwich Theatre Venue’s?

Here are the answers to some of our most frequently asked questions

Unsure of what your rights are once you’ve purchased a ticket? Check out our full terms and conditions for more information.

Terms and conditions


Our Box Office is open for phone bookings Mon – Sat 10am to 6pm. In person bookings in Theatre Royal are also open Mon – Sat 10am – 6pm


Book now and pay later! Save up to 25% when you book 20 or more tickets on selected performances. We can reserve your tickets for up to two months, call the Box Office on 01603 630 000 for more details.

Why not add to your experience by booking a meal in our restaurant or pre-ordering your drinks and ice creams. Whether it’s a birthday, a work do, a special occasion or just a big night out, we want to make sure you and your group have the best time with us.

Gift vouchers

Gift vouchers can be purchased online or through our Box Office and may be redeemed for all shows, interval drinks, workshops, tours, memberships and dining in Prelude at the Theatre Royal.

Find out more