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Access information

We want to make your visit to Norwich Theatre as enjoyable and comfortable as possible, so here you can find more information regarding our services and accessibility in all areas of our venues.

If you have any questions please do not hesitate to contact the Box Office on 01603 630000.

Our services

Guide/assistance dogs

Registered assistance dogs are welcome and can be taken into the auditorium. Please mention this when booking and you’ll be offered an aisle seat and told about any special effects that might affect your dog’s comfort. Alternatively, guide dogs can be left in the care of front-of-house staff.

Hearing headsets & enhancements

Headsets amplifying the sound from the stage are available to borrow from the Welcome Point in the Foyer. For patrons with hearing aids we offer necklace hearing loops.  An induction loop is fitted within the auditorium.  If you have a digital hearing aid, please check with your audiologist that your hearing aid is loop-enabled for use at the theatre.

Personal assistant tickets

If you require the support of a carer or companion to access the Theatre Royal or Playhouse, let us know when booking.  A complimentary ticket is available to Personal Assistants.  Terms & conditions apply.

For more information call our Box Office on 01603 630000.

Access performance types

Audio Described

Designed to improve the experience for people who are blind or visually impaired, the theatre-goer will wear a headset and listen to a live description of the action on stage. The description only happens in between dialogue and supplements the voices of the performers in explaining the emotions and action of each scene. Patrons requiring this service wear discreet headphones (supplied on free loan from the Welcome Point in the Theatre Royal Foyer).  Where possible, an audio introduction (describing the settings, characters and costumes) will be made available.

Latest Audio Described performances

British Sign Language

BSL Interpreted/Delivered Events are designed to improve the experience for people who are deaf or hearing impaired. A BSL interpreter will stand on the stage and give a British Sign Language interpretation of the text sung or spoken by the actors and singers on the stage.

Latest BSL performances

Captioned

Allow theatregoers with varying degrees of hearing to view the full text as it is spoken or sung, including sound effects and off-stage noises. Screens to either side of the stage relay the words and lyrics as they are delivered. The captions include sound effects, as well as the character’s name, and are synchronised with the actor’s delivery on stage enabling patrons to follow the dialogue as it is spoken.

Latest Captioned performances

Relaxed

Open to everyone, but particularly appropriate for anyone who may find the usual theatre environment challenging, be that due to an Autism Spectrum Condition, a learning disability, or a fear of the dark, loud noises or confined spaces. 

Latest Relaxed performances

Dementia Friendly

Open to all but slightly adapted to be more appropriate for people living with dementia, with trained staff on hand to help with your visit. During the performance, the lights inside the theatre will remain on at a low level, sound levels will be monitored and any special effects softened to ensure the experience remains comfortable for everyone.

Touch Tours

For blind or partially sighted theatre-goers, a touch tour gives patrons the opportunity to explore the set and handle selected props, costumes and furniture before an audio described performance. Touch tours usually last approximately 30 minutes. Please ask Box Office for more details when booking your ticket.

Virtual Tours

At the Playhouse

The Playhouse is committed to making a visit as accessible & enjoyable experience for all our patrons.

Building access

The building is accessible in all public areas and on stage to people using wheelchairs and those with mobility difficulties. There are three wheelchair accessible spaces in the auditorium, reached using a platform stairlift.  The stairlift is able to carry a max weight of 230kgs (36 stone). The platform is 1.25m long by 0.90m wide (slightly less when the safety arms are lowered). This unfortunately means we are unable to accommodate guests using some types of heavy electric wheelchairs so please contact box office before booking if you think you might exceed the limit. There are also two end seats in the main seating area for people who are able to transfer from collapsible aids.

Toilets

Accessible toilets are both inside and on the bar terrace.

Hearing loop

The Playhouse has a Sennheiser infra-red system to help the hard of hearing. Two models of headset are available, one for use with a hearing aid and one without. They work best when used in the central seats in the auditorium. If a digital hearing aid is worn, please check if it is loop-enabled with your supplier.

New digital hearing aids are programmed like computers with a vast amount of options available, so it is important to ask your supplier to make sure that your hearing aid is set up for the best reception in a theatre. The standard post-office loop is not always the best choice for accessing extra volume in a theatre and your hearing aid supplier may well be able to improve the compatibility between your hearing aid and our Sennheiser System.