Skip to main content


What Are Cookies?

Cookies are small text files stored on your computer when you visit certain web pages. At, and we use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To use the online shopping facilities on you need to have cookies enabled. If you don’t wish to enable cookies, you’ll still be able to browse the rest of our site but won’t be able to access our online shopping pages on where items can be purchased. If you do not wish us to use cookies when you use our website, please adjust your Internet browser settings to not accept cookies. Please note, however, that this may result in your being unable to use some of the facilities on our website.

Please visit for a guide on how to manage cookies in your browser.


How We Use Cookies

Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details. In order to improve our services and our website, we use cookies as a means of recording information relating to your Internet activity just prior to and whilst visiting our site and this is recorded on your computer’s hard drive and used by us to improve the services we provide to you online.


Our Cookies

Our cookies allow us to: –

– Remember what is in your shopping basket
– Remember how far you are through an order
– Remember your login during the timeout period of the shopping basket (typically 30 minutes)

The following cookies from our software are as follows:-

This cookie is only used in our online shopping system to respond to your actions on the website such as “Add to basket”. The online shopping facilities won’t work for you without it. It is used to remember your login details when booking tickets via for the duration of the user session (a timeout period of 30 minutes)

Third Party Cookies

When you visit, or you may notice some cookies that aren’t related to Norwich Theatre Royal. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. The Third Parties that set cookies on our websites that we can control are: Google Analytics – We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting users’ needs and to understand how we could do it better. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.
See the Google privacy policy for more details.

The following cookies are stored:

Cookie Name
This cookie keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase.
__utmz Keeps track of which site you came from, what search engine you used, what link you clicked on, what keyword you used, and your geographical location when you accessed the website.
_ga This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site’s analytics reports
_gid This cookie is used to distinguish unique page visits per session.
Users may opt out of providing anonymous data to Google Analytics at any time by following instructions here

Add This

This allows you to share our site content to Social Media Platforms

Cookie Name
The _atuvc cookie is created and read by the AddThis social sharing site JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behaviour for users

Facebook Pixel

Our website utilises the Facebook conversion tracking pixel. This tool allows us to follow the actions of users after they are redirected to our website from clicking on a Facebook advertisement. As a result of this pixel we are able to record the efficiency of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous, meaning we cannot see the personal data of any individual user. Please note Facebook is able to connect the data with your Facebook account and use it for their own advertising purposes, in accordance with Facebook’s Data Use Policy found under: Please follow the links to if you would like to revoke your permission.

If you wish to opt out from all ads targeted via pixel collections or cookies you can disable these functions in your browser by visiting the following websites or Please note that some parts of our website will not work if you do this.

Google Remarketing

To measure the effectiveness of our online marketing campaigns we use remarketing cookies to inform, optimise and serve ads based on interest categories, similar audiences, demographics and location targeting. Information is gathered based on your past visits to our website from third party sites after you have visited our site using anonymised information. To opt out of the DoubleClick cookie please visit


YouTube uses cookies to measure the numbers and behaviour of YouTube users, including information that links your visits to our website with your Google account if you are signed in. Anonymised Information about your use of our website, including your IP address, may be transmitted to Google and stored on their servers. This cookie does not identify you personally unless you are logged into Google, in which case it is linked to your Google account.

Cookies used by YouTube:
SID, LOGIN_INFO, use_hotbox, PREF, SSID, HSID, watched_video_id_list, __utma, __utmz, demographics, VISITOR_INFO1_LIVEData, YSC
If you wish to opt out of YouTube cookies more information can be found here:

Flash Cookies

Flash Cookies make it quicker and easier for you to access websites on subsequent visits that use Flash technology. Deleting them means you may have to re-enter information each time you visit the same site. Deleting Cookies in your browser will not delete Flash Cookies. You can delete Flash Cookies by going to the Settings Manager for your Adobe Flash Player. You will be taken to the Adobe website, which lists the websites with the cookies in your browser. Just click “Delete” opposite the relevant website. This is fast becoming a redundant form of using Flash. Most browsers now handle this within the browser itself. Please ensure you are using the most up to date version.

Managing Cookies

Please visit for a guide on how to manage cookies in your browser.