FAQs

If you have mislaid your tickets, or they haven’t arrived, then please get in touch with our Box Office team on 01603 630000 who will issue duplicates for you to collect on the day of the performance, free of charge

Wheelchair spaces can only be booked by calling us or coming in person to the box office at the theatre.

We do not typically sell our tickets through 3rd party ticket agencies. Please note that purchasing tickets on these sites may incur extra charges and we do not take responsibility for tickets sold outside of our Box Office.

If you are unsure about where in the auditorium to book tickets for, you can call one of our friendly box office advisors on 01603 630 000, or visit them over the counter between 9.30am and 6pm Mon – Sat.

Alternatively you can use A View From My Seat – a website where other patrons have shared their experiences.

Photography and recording equipment is prohibited in the auditorium due to copyright law and to minimise any disturbance to the performers and other audience members.

Drinks can be taken in the auditorium as long as they are in a plastic receptacle. No glassware is to be taken into the auditorium. Sweets are allowed (please be mindful to minimise distracting noise). No hot food is permitted in the auditorium.

At Norwich Theatre Royal we have a limited number of booster seats available from via the Welcome Point (open 2 hours prior to a performance). For children’s shows a dedicated distribution point will be setup with signs. We would recommend that you arrive early if your child requires one.

We don’t always have running times for the performance. Any running times we have will be published on our website and displayed around the building on our plasma screens as your arrive.

We do not offer any hot food at Norwich Theatre Playhouse or Norwich Theatre Stage Two. We do offer food at our restaurant Prelude. Offering a range of dishes to suit all tastes.

Prelude is open for theatre dining from 2 hours 30 minutes before matinee performances and 2 hours before evening performances. View our menus or book a table here or contact Prelude directly on 01603 598577.

We have two bars at Norwich Theatre Royal. One is situated on the Ground Floor and the other is on the 2nd Floor. At Norwich Theatre Playhouse we have a bar situated on the ground floor. All our Bars offer a wide selection of alcoholic and non-alcoholic beverages, draught lager, and a range of hot drinks. All drinks in plastic containers can be consumed in the Royal & Playhouse auditorium. Please note that glass is not permitted in the auditorium.