Visitor Charter
Norwich Theatre is committed to providing a safe, welcoming, inclusive and respectful environment for everyone who works at and visits our venues.
Our values shape how we work and the experience we aim to create. They also inform the standards of behaviour we expect from everyone who engages with Norwich Theatre, including audiences, performers, customers, visiting companies, contractors, suppliers, and other guests.
The commitments below set out what you can expect from us and what we ask in return from those who share our spaces.
Honesty
We will: be open and honest with ourselves and everyone we work with, and listen sincerely to the feedback and suggestions we receive.
We expect: our visitors to be open and honest with us.
Kindness
We will: treat our colleagues and visitors with kindness and respect. We will not tolerate rude or abusive behaviour in our buildings.
We expect: our visitors to show kindness and respect to people and facilities.
Bravery
We will: challenge ourselves and actively embrace difference in pursuit of our vision.
We expect: our visitors to be open to new and different work and engage with it with an inquisitive mind.
Creativity
We will: nurture creativity through a diverse programme of performances, events and activities.
We expect: our visitors to respect the value of all forms of creative experience and the creativity of others.
Inclusivity
We will: embrace diversity in all its forms, work to make our spaces and programme accessible and open to all, and ensure our audiences can see themselves represented in the work we stage.
We expect: our visitors to respect the diversity they see in those around them and in experiences and stories different to their own.
Impactfulness
We will: work to achieve positive impacts for people and the environment at all times.
We expect: our visitors to remain open to the impact they have on the people around them and to support our efforts to make every visit more environmentally responsible.
By working together to uphold these standards, we can ensure Norwich Theatre remains a safe, welcoming and inclusive place for everyone.
If you notice something that doesn’t feel right, please speak to a member of our team. We’re here to help.